Refund policy
Refund & Return Policy – Moodie
At tryymoodie.com, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, please review the following policy to understand how returns, refunds, and cancellations work.
30-Day Return & Refund Window
You may request a return or refund within 30 days of receiving your item.
If you believe your product is damaged, defective, or incorrect, please contact us immediately at:
so we can resolve the issue as quickly as possible.
Return Conditions
To ensure your return is accepted:
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Products must be returned in their original packaging
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All plastic wraps and/or tamper seals must be intact
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We may request photos as proof of condition before approving a return
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Opened, dirty, damaged, or unsellable items are not eligible for refund
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Refunds are limited to two items per order
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Additional returned items may qualify for store credit or exchange
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Sale items and gift cards are non-returnable
Return Shipping Fees
Return shipping costs are the responsibility of the customer.
You must arrange secure return shipping and use a tracked method, as we cannot be responsible for lost return packages.
Please package items safely to avoid transit damage.
Once received in original condition, your refund will be processed.
Refund Processing
After inspection, we will notify you via email of approval or rejection.
If approved:
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Refunds are issued to the original payment method
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Processing time: 1–5 business days (bank dependent)
Only the product cost is refunded. Original shipping charges are non-refundable.
If rejected, the item may be returned to you upon request.
Order Cancellations
Orders may be canceled within 24 hours of purchase by contacting:
After 24 hours, orders are typically processed and shipped, making cancellation difficult.
If cancellation is requested after dispatch, please follow the return process once delivered.
Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us immediately with clear photos
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We will either:
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Send a replacement at no cost, or
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Issue a full refund
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We aim to resolve issues quickly and fairly.
Chargebacks & Dispute Policy
Please contact us first before initiating a chargeback.
All refund requests must be submitted within 30 days to:
If a chargeback is filed before contacting us:
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The return/refund policy becomes invalid
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Eligibility for refund or replacement may be lost
We are committed to fair resolution and encourage direct communication.
Final Note
Your trust means everything to us. We are committed to providing high-quality products and reliable support.
If you have any questions, contact us anytime:
3XRoas LLC
911 E Atlantic Blvd, STE 101
Pompano Beach, FL 33060
United States